Reach Out to Melysa Beauty Support
Your beauty journey is our priority. For any inquiries or support, connect with our dedicated team. We are committed to providing you with exceptional assistance.
For prompt assistance, email us directly at [email protected].
Customer Care Availability
Our expert beauty consultants are available to assist you during the following hours:
- Monday – Friday: 8:00 AM – 5:00 PM (Local Time)
We aim to respond to all inquiries within 1-2 business days. Please allow up to 2-3 business days during peak times. Your patience is appreciated as we strive to provide personalized support.
Frequently Asked Questions
Order Processing and Delivery
Typically, orders are prepared for dispatch within 5-7 business days. Once your order is on its way, a notification with shipment tracking details will be sent to your email.
Locating Your Shipment Information
To track your order, you can use our Shipment Tracking service or refer to the shipping confirmation email for a direct link.
Tracking Status Updates
Please allow up to 7 business days for tracking information to become available in the system. Occasional delays during transit or customs processes might occur. If no updates are visible after 10 business days, please reach out to our support team at [email protected].
Modifying Order Details
For address or product adjustments, please notify us within 2 hours of order placement. Changes after 6 hours may not be feasible due to processing progression.
Order Cancellation Policy
You can request to cancel your order within 2 hours of placement through your confirmation email. Cancellation requests beyond 6 hours are not guaranteed as processing may have commenced. Contact us at [email protected] for assistance.