Refund and Returns Policy

Dissatisfied with Your Beauty Purchase?

Your satisfaction with Melysa beauty products is our priority. If your recent order didn't quite meet your expectations for makeup, skincare, haircare, fragrances, or beauty tools, please get in touch with our dedicated support team at [email protected]. We are here to assist you and ensure a positive experience with all Melysa acquisitions.

To help us understand and quickly resolve your concern, kindly include a photograph of the product you received and a brief explanation of what didn't meet your needs. This visual and written feedback is invaluable for us to enhance our product offerings and service quality continuously.

Please note that our return window is 14 days from the date your order was delivered. Regrettably, we are unable to process requests initiated after this 14-day period.

Received a Defective or Damaged Beauty Item?

In the unfortunate event that you receive a makeup item, skincare product, hair care solution, fragrance, or beauty tool that is flawed or not as described, please inform us immediately. Melysa takes full accountability for any damages arising from manufacturing or transit.

To expedite the process for a refund or replacement, please attach clear images highlighting the issue—such as missing components or visible defects. For best clarity, photograph the item on a level surface with any labels or errors clearly visible. Once we have assessed the issue, we will promptly arrange a replacement for you, and typically, returning the damaged item will not be required. These images are crucial for our quality control processes and help us prevent similar issues in the future.

Important Considerations: Our guarantee specifically covers manufacturing flaws and does not extend to:

• Damage resulting from accidents.
• Mishandling or improper application of products.
• Normal wear and tear expected with regular use.
• Changes in color or material due to prolonged sun exposure.
• Alterations or modifications made after purchase.

Kindly remember that the same 14-day timeframe applies to damaged or defective items, starting from the delivery date. Beyond this period, we may not be able to offer a full refund or replacement.

Order Not Delivered Within Expected Timeframe?

If your Melysa order hasn't arrived within the estimated delivery window, you are entitled to request either a complete refund or a replacement shipment. Please contact our customer support team with your order details, and we will prioritize your case to find a swift resolution.

Key Points:

• Claims for non-delivery must be made within 2 months from your original order date. After this period, tracking information may become unavailable, which may limit our capacity to assist you.
• Once a refund is approved, please allow 5 to 10 business days for the funds to appear in your account. This processing time can vary depending on your financial institution's procedures.

Refund Processing Schedule

All refunds will be processed back to your original payment method used at checkout. After we initiate the refund, your bank or payment provider may require additional business days to post the funds to your account. Below is a general guideline for refund timelines:

• Credit Card: Up to 10 business days
• PayPal: 3 to 5 business days

If you do not see the refund reflected in your account after these timeframes, please contact your bank or credit card company directly for further assistance.

We deeply value every Melysa customer and are committed to addressing any concerns efficiently. For any further questions or support, please do not hesitate to reach out to us at [email protected]. Thank you for your understanding, and we look forward to enhancing your experience with us in the future.